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Showing posts from April, 2015

Improving Usability AND Security - it is possible?

I believe so, but only if security teams start to listen to what's important to the usability experts and adapt the security provision accordingly. As many have said before, there is no such thing as 100% security and we don't even necessarily want governmental levels of security for everything. Security provision should be appropriate to the systems and the information it protects.

I have worked on several projects with user experience designers and it has really changed my approach to securing systems. One particular project I was brought in to work on was having problems because the UX team were refusing to put in additional security measures and the security team were refusing to let them go live. To cut a long story short, it turns out that there are known drop-out rates for registrations or user journeys based on the number of fields people have to fill in and how many clicks they have to do. So, the requirements from the security team meant that the drop-out rates woul…